Travel Satisfaction Survey
Please complete the following information

Name:
Department:
Email:
Phone:
  University Travel Agency
Did you use Marco Polo/Tours Inc. to assist you with your travel plans?      Yes      No
If yes, was the staff courteous, professional and helpful?
What other services would you like Tours to offer to the University?
  Airline
What airline did you fly with this trip?
   Excellent    Above Average    Average      Below Average   Poor

Please rate your overall flight experience

                                                                                 
Please comment
  Lodging
What hotel did you stay at on this trip?
  Excellent    Above Average    Average      Below Average   Poor
Please rate your overall lodging experience                                                                                 
Please comment

 
  Car Rental
What company did you rent your vehicle from?
  Excellent    Above Average    Average      Below Average   Poor
Please rate your overall rental experience                                                                                 
Please comment

 
  AP Staff Assistance
   Excellent    Above Average    Average      Below Average   Poor
How responsive were we in resolving your questions or needs?                                                                                 
Was our staff courteous and professional?                                                                                 

Did you receive prompt and efficient service from our department?

                                                                                 
Please rate the overall quality of our customer service.                                                                                 
If you would you like to comment on one of our employees please tell us his or her name and briefly describe how he or she assisted you, so we can recognize their performance.
Do you have any suggestions that would improve our website?