1.   Who is a disruptive individual?

• An individual who makes threats of physical harm to you, others, or themselves.

• An individual who has a weapon. Refer to armed subjects  protocol.

• An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.

• The individual who appears to be intoxicated or under the influence of a controlled substance.

2. What action should I take?

• Contact DPS at 911 or 572-7777.

• Give your name and campus location with a brief explanation of the situation.

• Take note of the individual’s age, personal appearance, clothing, vehicle or any other information that would help identify the individual.

3.  Express your authority with non-verbal cues:

• Sit or stand erect

• Square your shouldersSmile and make eye contact

• Speak clearly and distinctly

• Maintain a constant voice volume— not too loud

4.  Cues to avoid:

• Do not touch your face

• Observe the individual’s personal space— do not stand too close

• Do not touch the person

• Do not slouch, glare or sigh at the individual

5.   Anger management tactics:

• Get their attention: Use their name, ask them to sit down

• Acknowledge their feelings: Paraphrase what they say so they will know you are listening

• Get them moving: Offer a chair, move them to a private area if possible

• Offer assistance: Use the word “we” to include them in the solution process

• Tell them exactly what you can do for them and when

• Offer an alternative if appropriate

• Advise co-workers of the potential problem if possible

• Call for aid immediately if you sense the situation is getting out of hand

Contact The Northern Kentucky University Police Department at 859-572-5500